| 000 | 00525nam a2200145 4500 | ||
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_c5253 _d5253 |
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| 008 | 150908b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780766814158 | ||
| 050 | _aTX 911.3 .C8F67 2000 | ||
| 100 | _aFord, Robert C. | ||
| 245 |
_aManaging the Guest Experience in Hospitality _cRobert C. Ford & Cherrill P. Heaton. |
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| 260 |
_aUnited Kingdom: _bDelmar Cengage Learning, _c2000. |
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| 300 |
_axxiv, 432 p.: _bill.; _c24 cm. |
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| 504 | _aIncludes Index. | ||
| 650 | _aHospitality industry--Customer services | ||
| 700 | _aHeaton, Cherrill P. | ||
| 942 |
_2lcc _cBOOKS _hTX 911.3 .C8F67 2000 |
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