| 000 | 00662nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c431 _d431 |
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| 008 | 150507b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781111307738 | ||
| 050 | _aTX 911.3 .M27F67 2012 | ||
| 100 | _aFord, Robert C. | ||
| 245 |
_aManaging Quality Service in Hospitality : _bHow Organizations Achieve Excellence in the Guest Experience/ _cRobert C. Ford, Michael C. Sturman & Cherrill P. Heaton. |
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| 260 |
_aSpain: _bDelmar Cengage Learning, _c2012. |
||
| 300 |
_axxvii,516 p.: _bill. (some col.); _c25 cm. |
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| 504 | _aIncludes Index. | ||
| 650 | _aHospitality industry--Customer services | ||
| 650 | _aHospitality industry--Management | ||
| 650 | _aHospitality industry | ||
| 700 | _aSturman, Michael C. | ||
| 700 | _aHeaton, Cherrill P. | ||
| 942 |
_2lcc _cBOOKS _hTX 911.3 .M27F67 2012 _kTX _m911.3 .M27F67 2012 |
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