| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c29946 _d29946 |
||
| 008 | 181119b xxu||||| |||| 00| 0 eng d | ||
| 050 |
_aHG 3432 _b.A6M85 2012 |
||
| 100 | _aMuli Mwangangi John | ||
| 245 |
_aFactors affecting the customer satisfaction in public organization : _bA case study of the Kenya power and lighting company limited (KPLC) / |
||
| 260 |
_aKenya : _bJohn Mwangi, _c2012 |
||
| 300 |
_axii,43 p. : _bill. ; _c28cm. |
||
| 650 |
_vCustomer satisfaction _xKPLC _yKenya |
||
| 650 | _aCustomer Care | ||
| 942 |
_2lcc _cRESEARCH _hHG 3432 .A6M85 2012 |
||