| 000 | 01124cam a2200277 a 4500 | ||
|---|---|---|---|
| 999 |
_c17519 _d17519 |
||
| 008 | 920804s1993 nyu 000 0 eng | ||
| 020 | _a0688123163 | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B528 1993 |
| 100 | 1 | _aBlanchard, Kenneth H. | |
| 245 | 1 | 0 |
_aRaving fans : _ba revolutionary approach to customer service / _cKenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bMorrow, _cc1993. |
||
| 300 |
_axii, 137 p. ; _c22 cm. |
||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aBowles, Sheldon M. | |
| 942 |
_2lcc _cBOOKS _hHF5415.5 .B528 1993 |
||