| 000 | 00443nam a22001337a 4500 | ||
|---|---|---|---|
| 008 | 160808b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780073397115 | ||
| 050 | _aHF 5415.5 .L83 2012 | ||
| 100 |
_aLucas, Robert W. _d2012 |
||
| 245 |
_aCustomer Service _bSkills for Success _cRobert W. Lucas |
||
| 260 |
_aNew York _bMc Graw-Hill _c2012 |
||
| 300 |
_axiii,394p.:ill _bIncludes index |
||
| 942 |
_2lcc _cBOOKS _hHF 5415.5 .L83 2012 |
||
| 999 |
_c12834 _d12834 |
||