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Service management : operations, strategy, and information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 7th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : Mc Graw Hill Irwin, 2014Availability: Items available for loan: 1 Call number: HD 9980.5 .F549 2011.

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Seervice Management: Operation, Strategy, Information Technology / James A. Fitzsimmons, Mona J. Fitzsimmons

by Fitzsimmons, James A, 2008 | Mona J. Fitzsimmons.

Edition: 6th edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston: McGraw Hill, 2008Availability: Items available for loan: 1 Call number: HD 9980.5 .F58 2008.

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