@book{9869,
	author = {Verderber, Rudolph F. and Verderber, Kathleen S.,},
	title = {Communicate! /},
	publisher = {Thomson/Wadsworth,},
	year = {c2008.},
	address = {Belmont, CA :},
	edition = {12th ed.},
	note = {Includes folded skill builders chart bound in preceding t.p.},
	url = {http://www.loc.gov/catdir/enhancements/fy1104/2006933091-b.html}
}