TY  - BOOK
AU  - Shwom, Barbara.
AU  -  Synder, Lisa Gueldenzoph. 
TI  - Business communication: polishing your professional presence
SN  - 9780136078128
AV  - HF 5718.S525 2012 
PY  - 2012///
CY  - Boston
PB  - Prentice Hall
KW  - Business Communication
KW  - Business writing
ER  -