TY  - BOOK
AU  - Ford, Robert C.
AU  - Heaton, Cherrill P.
TI  - Managing the Guest Experience in Hospitality
SN  - 9780766814158
AV  - TX 911.3 .C8F67 2000 
PY  - 2000///
CY  - United Kingdom
PB  - Delmar Cengage Learning
KW  - Hospitality industry--Customer services
N1  - Includes Index
ER  -