TY  - BOOK
AU  - Goetsch, David L.
AU  - Davis, Stanley B.
TI  - Quality management: introduction to total quality management for production, processing, and services
SN  - 0130933872
AV  - HD 62.15 .G64 2003 
PY  - 2003///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
ER  -