TY  - BOOK
AU  - Katsh, Ethan 
AU  - Rifkin, Janet
TI  - Online dispute resolution: resolving conflicts in cyberspace
SN  - 0787956767
AV  - K 2390 .K38 2001 
PY  - 2001///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Dispute resolution (Law) -- Automation
KW  - Mediation -- Automation
KW  - Ombudspersons -- Automation
ER  -