00612nam a2200157   4500008004100000020001500041050002100056100002400077245009900101260004300200300009000243650004300333650002800376650003200404700001800436150904b        xxu||||| |||| 00| 0 eng d  a0787956767  aK 2390 .K38 2001  aKatsh, Ethan d2001  aOnline dispute resolution :bresolving conflicts in cyberspacecM Ethan Katsh and Janet Rifkin  aSan Francisco :bJossey-Bass,c©2001.  axiv, 226 pages : illustrations ; 24 cmbIncludes bibliographical references and index  aDispute resolution (Law) -- Automation  aMediation -- Automation  aOmbudspersons -- Automation  aRifkin, Janet