Managing Quality Service in Hospitality
How Organizations Achieve Excellence in the Guest Experience
Ford, Robert C.
creator
Sturman, Michael C.
Heaton, Cherrill P.
text
xxu
Spain
Delmar Cengage Learning
2012
monographic
eng
xxvii,516 p.: ill. (some col.); 25 cm.
Robert C. Ford, Michael C. Sturman & Cherrill P. Heaton.
Includes Index.
Hospitality industry--Customer services
Hospitality industry--Management
Hospitality industry
TX 911.3 .M27F67 2012
9781111307738
150507