@book{3721,
	author = {Johnson-Sheehan, Richard.},
	title = {Technical communication today /},
	publisher = {Longman,},
	year = {c2010.},
	address = {New York :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0826/2008036896.html}
}