TY  - BOOK
AU  - Thill ,John V.
AU  - Bovee,Courtland L.
AU  -  Cross,Ava.
TI  - Excellence in business communication
SN  - 9780132396707
AV  - HF 5718.2.C3T45 2009 
PY  - 2009///
CY  - Toronto.
PB  - Prentice Hall
ER  -