TY  - BOOK
AU  - Futrell, Charles M.
TI  - ABC's of relationship selling through service 
SN  - 9780073380995
AV  - HF 5438.25 .F868 2009 
PY  - 2009///
CY  - Boston
PB  - McGraw-Hill Irwin
KW  - Selling
ER  -