00430nam a2200133   4500008004100000020001800041050002300059100002300082245005300105260004700158300003300205650003700238650002100275150813b        xxu||||| |||| 00| 0 eng d  a9788177586732  aHD 9980.5 .V4 2008  aVerma, Harshd2008  aServices Marketing:btext and casescHarsh Verma  aNew Delhi:bDorling Kindersley Ltd,c2008.  axiii, 470p.bIncludes index.  aService industries -- Marketing   aCustomer service