TY  - BOOK
AU  - Radford,Marie L.
AU  - Radford,Gary P.
TI  - Library conversations: reclaiming interpersonal communication theory for understanding professional encounters 
SN  - 9780838914847 (paper : alk. paper)
AV  - Z665  .R25 2017
U1  - 020.1/4 23
KW  - Communication in library science
KW  - Interpersonal communication
KW  - Librarians
KW  - Professional relationships
KW  - Reference services (Libraries)
N1  - Includes bibliographical references and index; Interpersonal communication as practical wisdom : reclaiming Aristotle's Nicomachean ethics for the professional sphere -- Interpersonal communication as civil communication : reclaiming John Locke's An essay concerning human understanding -- A relational view of interpersonal communication : reclaiming Ruesch and Bateson's Communication: the social matrix of psychiatry -- An interactional view of interpersonal communication : reclaiming Watzlawick, Beavin, and Jackson's Pragmatics of human communication -- Interpersonal communication as face-work within reference encounters reclaiming Erving Goffman's On face-work -- A relational model of interpersonal communication for face-to-face and virtual communication in reference encounters -- What did we learn?
ER  -