reclaiming interpersonal communication theory for understanding professional encounters Radford, Marie L. creator author. Radford, Gary P. 1961- author. text bibliography ilu 2017 2017 monographic eng

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xiv, 168 pages : illustrations ; 23 cm Interpersonal communication as practical wisdom : reclaiming Aristotle's Nicomachean ethics for the professional sphere -- Interpersonal communication as civil communication : reclaiming John Locke's An essay concerning human understanding -- A relational view of interpersonal communication : reclaiming Ruesch and Bateson's Communication: the social matrix of psychiatry -- An interactional view of interpersonal communication : reclaiming Watzlawick, Beavin, and Jackson's Pragmatics of human communication -- Interpersonal communication as face-work within reference encounters reclaiming Erving Goffman's On face-work -- A relational model of interpersonal communication for face-to-face and virtual communication in reference encounters -- What did we learn?. Marie L. Radford and Gary P. Radford. Includes bibliographical references and index. Communication in library science Interpersonal communication Librarians Professional relationships Reference services (Libraries) Z665 .R25 2017 020.1/4 9780838914847 (paper : alk. paper) 2016021764 DLC 160824 20181128124444.0 19247091 eng