02228cam a2200349 i 4500 29962 29962 19247091 20181128124444.0 160824t20172017ilua b 001 0 eng 2016021764 9780838914847 (paper : alk. paper) DLC eng DLC rda DLC pcc Z665 .R25 2017 020.1/4 23 Radford, Marie L., author. Library conversations : reclaiming interpersonal communication theory for understanding professional encounters / Marie L. Radford and Gary P. Radford. xiv, 168 pages : illustrations ; 23 cm Includes bibliographical references and index. Interpersonal communication as practical wisdom : reclaiming Aristotle's Nicomachean ethics for the professional sphere -- Interpersonal communication as civil communication : reclaiming John Locke's An essay concerning human understanding -- A relational view of interpersonal communication : reclaiming Ruesch and Bateson's Communication: the social matrix of psychiatry -- An interactional view of interpersonal communication : reclaiming Watzlawick, Beavin, and Jackson's Pragmatics of human communication -- Interpersonal communication as face-work within reference encounters reclaiming Erving Goffman's On face-work -- A relational model of interpersonal communication for face-to-face and virtual communication in reference encounters -- What did we learn?. Communication in library science. Interpersonal communication. Librarians Professional relationships. Reference services (Libraries) Radford, Gary P., 1961- author. 7 cbc orignew 1 ecip 20 y-gencatlg lcc BOOKS Z665 .R25 2017 0 0 lcc 0 0 MUC MUC GEN 2018-11-28 Donation EYS 0 Z665 .R25 2017 38511 2018-11-28 2018-11-28 BOOKS