TY  - BOOK
AU  - Robert R,Ulmer, Timothy L. Sellnow, Matthew W .Seeger.
TI  - Effective Criss Communication: Moving from Crisis to Opportunity 
SN  - 9781412980333
AV  - HD 49 .U44 2011 
PY  - 2011///
CY  - India
PB  - Sage
KW  - Crisis management
ER  -