TY  - BOOK
AU  - Batten,Joe
TI  - Building a total quality culture
SN  - 1560521767
AV  - HD62.15 .B38 1992 
PY  - 1992///
CY  - Menlo Park, Calif.
PB  -  Crisp pub, inc
KW  -  Total quality management.
ER  -