00405nam a22001337a 4500008004100000020001500041020001800056050002200074100001500096245005200111260005400163300002200217650003200239170210b        xxu||||| |||| 00| 0 eng d  a1560521767  a9781560521761  aHD62.15 .B38 1992  aBatten,Joe  aBuilding a total quality culture /cJoe  Batten  aMenlo Park, Calif. :b Crisp pub, inc ,c ©1992.  avii,88p. :c26cm.  a Total quality management.