TY  - BOOK
AU  - Byham,William C.
AU  - Cox,Jeff
TI  - Zapp!: the lightning of empowerment : how to improve productivity, quality, and employee satisfaction 
SN  - 0449002829
AV  - HD30.3  .B94 1998
PY  - 1998///
CY  - New York
PB  - Ballantine Pub. Group
KW  - Employee empowerment
KW  - Communication in management
KW  - Interpersonal relations
UR  - http://www.loc.gov/catdir/enhancements/fy0601/97097003-d.html
ER  -