01135cam a2200301 a 4500 27779 27779 4493193 20170210123728.0 980619s1998 nyua 000 0 eng 97097003 0449002829 DLC DLC DLC HD30.3 .B94 1998 Byham, William C. Zapp! : the lightning of empowerment : how to improve productivity, quality, and employee satisfaction / William C. Byham with Jeff Cox. Rev. Ballantine books ed. New York : Ballantine Pub. Group, 1998. ix, 212 p. : ill. ; 21 cm. Employee empowerment. Communication in management. Interpersonal relations. Cox, Jeff, 1951- Publisher description http://www.loc.gov/catdir/enhancements/fy0601/97097003-d.html lcc BOOKS HD30.3 .B94 1988 0 0 lcc 0 0 MUC MUC TECH 2017-02-10 Donation(BFA) 0 HD30.3 .B94 1988 35619 2018-07-10 2017-02-10 BOOKS