00875cam a2200253 a 4500 24151 24151 94707 20170128090226.0 960620s1999 maua b 001 0 eng 96076944 0395632064 (pbk.) P90 .O79 1999 Osborn, Suzanne. Improving communication / Suzanne Osborn, Michael T. Motley. Boston, MA : Houghton Mifflin, c1999. xxii, 414 p. : col. ill. ; 24 cm. Includes bibliographical references and index. Communication. Motley, Michael T. lcc BOOKS P90 .O79 1999