TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Mona J. Fitzsimmons
TI  - Seervice Management: Operation, Strategy, Information Technology 
SN  - 9780071263467
AV  - HD 9980.5 .F58 2008 
PY  - 2008///
CY  - Boston
PB  - McGraw Hill
KW  - Service Industries Management
N1  - includes index
ER  -