TY  - BOOK
AU  - Guffrey, Mary Ellen.
AU  - Loewy, Dana.
TI  - Business communication: Process and product
SN  - 9780538466257
AV  - HF 5718.3 .G84 2011 
PY  - 2011///
CY  - USA
PB  - South-western/ cengage learning
KW  - Business communication
KW  - Business writing
N1  - Includes bibliographical references and index
ER  -