01498cam a22003614a 4500 21909 21909 14654788 20170123103112.0 061204s2008 ohua b 001 0 eng c 2006939667 9780324382273 (student ed.) 0324382278 (student ed.) 9780324646856 (instructor's ed.) 0324646852 (instructor's ed.) (OCoLC)ocn122940113 TS156 .E93 2008 Evans, James R. (James Robert), 1950- Managing for quality and performance excellence/ James R. Evans, William M. Lindsay. 7th ed. Mason, OH : Thomson/South-Western, c2008. 1 v. (various pagings) : ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.) Previously published under title: The management and control of quality. Includes bibliographical references and index. Quality control. Total quality management. Quality assurance. Evans, James R. (James Robert), 1950- Management and control of quality. Lindsay, William M. lcc BOOKS