@book{20738,
	author = {Weick, Karl E. and Sutcliffe, Kathleen M.,},
	title = {Managing the unexpected :},
	publisher = {Jossey-Bass,},
	year = {c2001.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/bios/wiley046/2001001341.html}
}