@book{19675,
	author = {Melik, Rudolf. and Bitton,Albert S.},
	title = {Professional services automation (PSA) :},
	publisher = {J. Wiley & Sons,},
	year = {c2002.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/wiley044/2002005234.html}
}