@book{16476,
	author = {Guffey, Mary Ellen. and Nagle,Brendan},
	title = {Essentials of business communication /},
	publisher = {Nelson Canada,},
	year = {c1994.},
	address = {Scarborough,Ontario :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1514/94013773-b.html}
}