TY  - BOOK
AU  - Lucas, Robert W.
TI  - Customer service: skills for success
SN  - 9780073397115
AV  - HF 5415.5 .L83 2012 
PY  - 2012///
CY  - New York
PB  - McGraw Hill
KW  - Customer service
N1  - Includes index
ER  -