TY - BOOK AU - Thill, John V. AU - Bov'ee, Courtland L. TI - Excellence in business communication SN - 0070069077 AV - HF 5718.2 .T45 1996 PY - 1996/// CY - New York PB - McGraw-Hill KW - Business communication KW - United States KW - case studies N1 - Includes bibliography and index ER -