@book{13162,
	author = {Miller, Jack E., and Walker, John R.,},
	title = {Supervision in the hospitality industry /},
	publisher = {J. Wiley & Sons,},
	year = {c2002.},
	address = {Hoboken, N.J. :},
	edition = {4th ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/bios/wiley045/2002000630.html}
}