@book{12991,
	author = {Locker, Kitty O. and Kaczmarek, Stephen Kyo.},
	title = {Business communication :},
	publisher = {McGraw-Hill Irwin,},
	year = {c2009.},
	address = {Boston :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/ecip0819/2008022910.html}
}