@book{12882,
	author = {Jacobs, F. Robert. and Chase, Richard B.},
	title = {Operations and supply management /},
	publisher = {McGraw-Hill,},
	year = {2009.},
	address = {Boston :},
	edition = {12th ed.},
	url = {http://www.loc.gov/catdir/toc/ecip083/2007044363.html}
}