@book{11897,
	author = {Adler, Ronald B. and Elmhorst, Jeanne Marquardt.},
	title = {Communicating at work :},
	publisher = {McGraw-Hill,},
	year = {c2010.},
	address = {New York :},
	edition = {10th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1011/2009034536-b.html}
}