@book{11632,
	author = {Sorenson, Ritch. and DeBord, Grace.},
	title = {Business and management communication :},
	publisher = {Prentice Hall,},
	year = {c2001.},
	address = {Upper Saddle River, N.J. :},
	edition = {4th ed.},
	note = {Includes index.}
}