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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Johnston, Robert, 1953-Contributor(s): Clark, Graham, 1949-Material type: Text

TextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN: 9781405847322 (pbk. : alk. paper); 1405847328 (pbk. : alk. paper)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .J647 2008Online resources: Table of contents only

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Item type	Current library	Call number	Status	Date due	Barcode
Hard Covered Materials	MACHAKOS UNIVERSITY LIBRARY	HD 9980.5 .J6 2008 (Browse shelf (Opens below))	Available		1596

Includes bibliographical references and index.

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