Managing the Guest Experience in Hospitality (Record no. 5253)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00525nam a2200145 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150908b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780766814158 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3 .C8F67 2000 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Robert C. |
| 245 ## - TITLE STATEMENT | |
| Title | Managing the Guest Experience in Hospitality |
| Statement of responsibility, etc. | Robert C. Ford & Cherrill P. Heaton. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | United Kingdom: |
| Name of publisher, distributor, etc. | Delmar Cengage Learning, |
| Date of publication, distribution, etc. | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 432 p.: |
| Other physical details | ill.; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes Index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Hospitality industry--Customer services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Heaton, Cherrill P. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Hard Covered Materials |
| Classification part | TX 911.3 .C8F67 2000 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| MACHAKOS UNIVERSITY LIBRARY | MACHAKOS UNIVERSITY LIBRARY | Open shelf | 08/09/2015 | Donation (B.F.A) | 1 | TX 911.3 .C8F67 2000 | 10103 | 27/02/2019 | 21/07/2016 | 08/09/2015 | Hard Covered Materials |