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Seervice Management:

Fitzsimmons, James A. 2008

Seervice Management: Operation, Strategy, Information Technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 6th ed - Boston: McGraw Hill, 2008 - xvii, 526 p.: ill.; 28cm.

includes index.

ISBN: 9780071263467

Subjects--Topical Terms:

LC Class. No.: HD 9980.5 .F58 2008

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